RETURN POLICY
At Crêpes Chantal, we take great care in preparing and packaging our products and want you to be happy with your order. Because we sell food products, all sales are generally final. However, if there is a problem with your order, please contact us and we will do our best to make it right.
Shipped Orders
Due to the nature of our food products, we are unable to accept returns or exchanges on shipped orders.
If your order arrives damaged, defective, compromised during shipping, or if you receive the wrong item, please contact us within 48 hours of delivery at [email protected].
Please include:
- Your name and order number
- A brief description of the issue
- Photos of the product and shipping packaging, when applicable
Once we review the issue, we may offer a replacement or refund, depending on the circumstances.
Approved refunds will be issued to the original payment method within 5 business days. Your bank or credit card provider may require additional processing time before the refund appears on your account.
Frozen Products Purchased Locally
Frozen Crêpes Chantal products purchased directly from us may be eligible for an exchange within 48 hours of purchase.
To be eligible, the product must:
- Be unopened and in its original packaging
- Have been kept properly frozen
- Be returned in the same condition in which it was purchased
- Be accompanied by proof of purchase when available
Please contact us before bringing a product back so we can arrange the exchange. Exchanges may be completed at one of our regular farmers market locations.
For food-safety reasons, we cannot accept frozen products that have thawed, been opened, or have not been kept at the proper temperature.
Order Problems
If Crêpes Chantal made an error with your order, or if you believe your product arrived in an unacceptable condition, please reach out. We want every customer to have a great experience and will always review legitimate order concerns individually.
For questions about an order or this policy, please contact: [email protected].
Thank you for supporting Crêpes Chantal!
